Feeling like the Grinch? 'Customer rage' is real
As the holiday shopping season continues, a new survey shows just how unsatisfied Americans are with the products and services we buy.
The 2017 Customer Rage study shows more than 62 million families experienced at least one problem during the past 12 months, making people frustrated and angry.
In this post on USA Today Dec. 21, 2017:
"When customers complain, they don't want to waste their time repeating their problems to multiple people," Mary Jo Bitner, co-executive director of the Center for Services Leadership at ASU's W. P. Carey School of Business, said in a statement.
Latest news
- Master's in business analytics program prepares Gayatri Chavda to be data-informed decision-maker
Gayatri Chavda (MS-BA '26) discovered her love of data and working with numbers during her…
- Chief Economist Stephen Stanley of Santander US wins second Blue Chip Forecasting Award
Top forecaster to accept award and deliver 2027 economic outlook at event on Oct. 13.
- Best credit cards for no credit history
ASU finance expert highlights the multipurpose use of credit cards for first-time users.