Feeling like the Grinch? 'Customer rage' is real
As the holiday shopping season continues, a new survey shows just how unsatisfied Americans are with the products and services we buy.
The 2017 Customer Rage study shows more than 62 million families experienced at least one problem during the past 12 months, making people frustrated and angry.
In this post on USA Today Dec. 21, 2017:
"When customers complain, they don't want to waste their time repeating their problems to multiple people," Mary Jo Bitner, co-executive director of the Center for Services Leadership at ASU's W. P. Carey School of Business, said in a statement.
Latest news
- The hobby effect: Why showing your personal side can pay off professionally
A new study finds that sharing hobbies tied to growth and fulfillment can make people appear…
- How custom AI bots are changing the classroom
Faculty share cutting-edge AI tools enhancing student learning at the business school.
- Entrepreneurship and innovation master's degree helped Prudence Zhu achieve her goal of building personable financial planning business
Prudence Zhu's (MS-EI '22) desire to build a more human-based, accessible financial services…