Package deal: What holiday delivery can tell us about the future of retail

Cyber Monday was the biggest shopping day on record in the United States, and courier services are trying to meet consumer needs in many different ways — from hiring hundreds of thousands of additional workers to partnering with convenience stores and retailers — according to AVNET Professor of Supply Chain Management Elliot Rabinovich says.

Cyber Monday was the biggest shopping day on record in the U.S, and courier services are trying to meet consumer needs in many different ways — from hiring hundreds of thousands of additional workers to partnering with convenience stores and retailers — according to AVNET Professor of Supply Chain Management Elliot Rabinovich says.

In this story published Dec. 16, 2019, in Retail Dive:

Look for partnerships with Walgreens and others because they realize consumers use convenience stores with certain frequency. They go there to do other things and so figure by leaving packages there or receiving packages there they're not imposing on consumers additional effort.

– Elliot Rabinovich, AVNET professor of supply chain management