The AI knowledge trap: How artificial intelligence can cause businesses to lose their knowledge

A new ASU study warns that over-reliance on AI can erode human expertise, ultimately degrading AI quality.

In this article published February 26, 2026, on Digital Information World:

Machine learning models are based on historical training data and therefore become outdated when the reality they represent changes. The need to update these models and the resulting cycle of "use and repair" poses risks for companies. The long-term successful use of AI can only be achieved if companies simultaneously preserve human expertise.

— Donald Lange, professor of management and entrepreneurship