'The customer is always right?' Is AI the antidote to bad customer experiences?
Historically low customer satisfaction causes companies to shift their focus on building loyalty through standout experiences.
In this article published June 16, 2024, on Yahoo News:
A recent survey by Arizona State University's W. P. Carey School of Business found Americans are experiencing record-high problems with products and services, with 74% of customers surveyed reporting issues, up from 66% in 2020 and 56% in 2017.
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