Disney stokes anger with ads for the bundle while its channels are dark on Spectrum
ASU's latest customer service survey suggests companies risk losing billions if customers are unsatisfied.
In this story published Sept. 8, 2023, on Fast Company:
A survey earlier this year from the W. P. Carey School of Business at ASU found that "customer rage" is at an all-time high and that companies in the aggregate are risking some $887 billion in future revenue due to the poor handling of complaints.
Latest news
- Bigger baskets or smaller margins? What scan-and-go really means for retailers
New research finds that in-store scanning apps drive more spending on big-ticket goods but cut…
- Leading the movement to fix fast fashion
As a college student, Jennifer Hyman founded a clothing rental service that reimagined how…
- U.S. Department of Labor warns shortages could drive up food prices
Labor shortages could lead to a 10% increase in food prices, explains a W. P.