Why is there still a need for physical bank branches?

A lot of financial transactions can now be done online — from depositing checks, transferring cash, and paying bills — but brick-and-mortar locations are still necessary. Learn why.

A lot of financial transactions can now be done online — from depositing checks, transferring cash, and paying bills — but brick-and-mortar locations are still necessary. Here's why.

In this story published Nov. 18, 2021, on Marketplace:

A lot of times if you try to find a way to get a good explanation of some detailed or complex loan or account, it’s hard to find that information on the website or the mobile app.

– Reynold Byers, clinical professor of supply chain management