In the Rush to Online Services Don’t Forget Customer Preferences
Many banks, airlines, hotels, and health care providers have raced to put as many service activities as possible online. Companies looking to reduce overhead think their customers like the greater freedom. But Professor Elliot Rabinovich finds this line of reasoning flawed. Virtual services are a key aspect of today’s multi-channel service provider environment, but customers do not actually prefer online and phone capabilities for all services, his new research shows.
IT, Supply Chain and Business Analytics: Preparing for an Exploding Field
New Supply Chain Master's Degree Combines Tech and Managerial Knowledge
Undergraduate Program: Supply Chain with a Logistics Emphasis Coming Soon
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Up Close: W. P. Carey Executive MBAs Observe Business and Supply Chains in Brazil
Olá! I write to you from São Paulo, Brazil which is the largest city in the southern hemisphere and the world's eighth largest city by population. I am here with 41 students from the W.P. Carey Executive MBA program to study how business is done in Brazil. The Brazilian economy is the world's fifth largest and is one of the world's fastest growing major economies. I must also say that the country is beautiful and the people we have met are extremely friendly.
Engaged in the Totality of the Profession: Conference Leadership
The spotlight has been on the W. P. Carey School’s Supply Chain Management department as our faculty served in leadership positions at three major conferences. These leadership roles are significant professional plums for our faculty, and evidence of the department’s stature, but they are also important for students, alumni and those in industry who look to the department for new ideas.
Excellence at All Levels
We publish KnowSCM to highlight some of the significant accomplishments of the faculty, students, and industrial partners of the W. P. Carey Department of Supply Chain Management. In this issue our feature stories showcase the excellence of our program and the people associated with it, but I would like to point out just a few more exciting examples: the Supply Chain Management Association 2012 Fall Career Fair, a prestigious award presented to Tom Choi and the upcoming Second Supply Chain Management Directors’ Conference, October 12-13 in Phoenix.
Supply Chain at W. P. Carey: A Continuum of Thought Leadership
The W. P. Carey School’s supply chain management program has been and continues to be a key player in the development of the discipline, starting long before the supply chain concept coalesced from its component parts. Today, the demand for academic research in the area is strong, and companies are eager to hire graduates. In Part One of KnowSCM’s profile of the department, we take you on a windshield tour of its growth, going back to the very beginning.